All Things Microsoft > Microsoft as a Company
Anyone care to remember?
mobrien_12:
--- Quote from: Orethrius ---What's really sad is the number of people that'll post here in the next week defending that as "normal business behaviour," when a normal business is consumer-oriented.
--- End quote ---
Exactly.
A normal business is about giving the customer what they want and getting money in return.
A monopoly is about giving a consumer what the business wants, and making damn sure they can't get it from anyone else.
worker201:
--- Quote from: mobrien_12 ---Exactly.
A normal business is about giving the customer what they want and getting money in return.
A monopoly is about giving a consumer what the business wants, and making damn sure they can't get it from anyone else.
--- End quote ---
And a modern American business is about telling a customer lies about what the customer wants, and then tells further lies about the business's ability to satisfy those artificial wants - anyone who doesn't line up like a good little robot and beg for this bullshit gets a foot in their ass (and/or secret service in their house and/or bombs dropped on them).
For some reason, back in the dotcom days, Charles Schwab was giving out free books about customer service - the book was called "Clicks and Mortar", and it was all about how Schwab was making huge money by giving quality customer service at any cost. The way it was put in the book is that doing basic customer service to keep your customers and grow your business isn't enough. The key, said the book, was to treat your customers like royalty because it was the right thing to do, and the profits will find their way into your accounts. Making absolutely goddamm sure that their customers got everything they wanted and were completely satisfied made Schwab billions of dollars - and they didn't even have to try. Cuz when the customers are happy, everything else can work itself out.
Now, I've never done business with Schwab, so I can't tell you if any of this is true. But treating your customers right at all costs is always good for a business -- that's just common sense. It's just too bad that nobody works that way. Especially not Microsoft. They are in the business of lies - their goal is not (and never has been) to help people.
Pathos:
--- Quote from: mobrien_12 ---A normal business is about giving the customer what they want and getting money in return.
A monopoly is about giving a consumer what the business wants, and making damn sure they can't get it from anyone else.
--- End quote ---
no.
A business is purely about taking the most profitable position in the market. No matter how big or small. Thats how capitalism is supposed to work.
A small business will attempt to provide a better deal for consumers of a larger business to gain market share. In this case Capitalism works.
A large business will try kill competition to gain market share. Capitalism does not really have any inbuilt mechanisms to stop monopolies, in fact it great encourages them.
Even with large competing companies they often prefer to have anti competitive measures (costs you money to switch, lots of paper work) and try hook customers with strong advertising rather than win peoples loyalty with their service.
Dell is a good example, sell cheaper shit than everyone else, if it craps out you get lost in the service web. If you want to get out you've wasted $500+USD on crap and cant afford something better.
Microsoft is rich cause people put up with crap and don't encourage competition with the choices they make in purchases.
mobrien_12:
--- Quote from: Pathos ---no.
A business is purely about taking the most profitable position in the market. No matter how big or small. Thats how capitalism is supposed to work.
--- End quote ---
Sorry, can't agree.
If it was just that, the most shining example of capitalism would be the thug with the protection racket. He provides nothing, yet holds a very profitable position in the market.
A business runs by providing goods and/or services to customers.
H_TeXMeX_H:
Note: Communism ain't any better ... trust me I know ... it's the internal corruption that kills it
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