I'm your basic beginer/ absolute idiot when it comes to the world of the PC. But I got my first taste of what was up last week. Due to irrelevant reasons, everything on my PC began to slowly fail, and w/in 24 hrs, Windows wouldn't even start in "safe mode." I went to their "tech support" through my laptop,..and recd NO HELP bc my windows came w/ PC, so I wasn't able to ask any ques., bc I DIDN't BUY their freakin program. So I went through the hell of tying to PHONE them,.several times, only to be told that the errors and probs I had only could be resolved through a "recovery" CD,and total REinstall, in which I would lose all info stored. Like I said,.I don't know anything, but it just didn't make sense that I had to lose everything, and if the guy I was talking to was told he would lose his TOP score on whtvr role fantasy game he had stored,..he too would find a way to restore. Which, after 4 days, I did. The sites/ forums who helped someone w/ zero skills do this restore, also linked me to MANY informative sites,..such as this. SO in the long run,..it was a plus. KNOWLEDGE IS POWER!..and I'm ready to learn wtf is up! =)