Big companies are being cheap and stupid now, the economy is so bad. My neighbor works for ATT and he is only about 3 people away from being "surplus." I had to visit him to get a message through that someone let the SSL certs for Bellsouth lapse on 9/10/10. I tried to pay my bill online and Firefox pitched a fit about even going to the bill pay site.
I tried to let ATT know, but they no longer have working email addresses and the online text-chat support went nowhere. The "tech" I texted told me to upgrade my browser after I told him ATT's certs had expired. He didn't seem to understand what a SSL cert was. If I want to talk to tech support over the phone now I have would have to buy a contract first. I'm not paying to tell them to get their sh!t together.
My neighbor said things would get fixed when the banks refused to accept bill pay transactions on the expired certs.