I don't know either.
why is it that so many people DO IN FACT have the same impressions of Linux? difficult to install, hard to install new apps, impossible to find useful support ,et cetera?
are all of these people hallucinating? no. they aren't.
the issues are real. deal with them now before they forever kill Linux's chances on the desktop.
a few people are doing what they can!
http://calix.calyptos.com is a good example. It's Linux, but you won't find /usr, or /lib or any of that. You won't find apt-get or RPM. Instead, there's folders like /Software and /System, and apps are in bundles that are drag-and-drop, just like NeXTStep and Mac OS X. All of this with KDE.
Now it's time for all of the Linux and OSS movement to embrace these ideas, for they are the future. Embrace the ideas of NO MORE FUCKING UNIX. UNIX, while a firm foundation, is something that deserves to be left "behind the curtain". It should be dragged OUT of the light and thrust into the depths where it belongs. UNIX is ugly. UNIX is arcane, and ancient. It needs to do what it does best. Be the plumbing, and let something else interact with the user.
Linux tries so hard to be a UNIX clone that it makes it hard on the user. And developers try as hard as they can to NOT cover up the ass ugly UNIX mess. Instead, they simply put a candy coating over it. There isn't even a half-hearted attempt to make it friendly. And in the end, it ends up being a condescending, intimidating mess.
Ask users who've tried it, looking for an alternative to Windows, and have decided to simply go back to it because it wasn't worth it to them to have to do everything through the MOST COMPLEX WAYS IMAGINABLE.
Now the argument is over. I'm right, you're wrong.