The answer to this is simple. People hate Microsoft because it's forced upon them, and most know of no other alternatives.
I remember sitting in a class one day listening to some other students talk. They were complaining about the grammar check in Word, and one of the students (it was a graduate course, so the folks were a bit older) mentioned, "We used to use Macs to write our papers; I liked it so much better. Why don't we use those anymore?"
If you look at the statement real close, it's evident that she didn't even realize she has a choice; she just accepts whatever institutionalized solutions are offered, by her employer, university, whatever.
That's why people hate Microsoft. That's why nerds hated them even in the 80s and early 90s. They didn't make computers humanistic tools like they could have been, but just made them another extension of cold business and bureaucracy. People feel change is hopeless because they're just fighting against a well-tuned machine.