That's my cable provider. They just recently raised my rates. And at the time I was having severe network packet loss. I called them up and chewed them out stating I shouldn't have to pay more when my service was getting crappier. And I don't use Windows or any of their services so I should get a discount because I am sure they will not help me if I have a problem since I don't use a "supported by Charter" operating system thanks to their boss, Mr M$, Paul Allen.
To my amazement the guy I was chewing out, said they use a lot of Linux servers there and he was getting very in to it, and was becoming very anti-M$. But yes, I have heard they are in trouble in more ways than one. One thing that annoys me about them. They spend huge amounts of money on advertising all over the area. They sponsor IRL races, sporting events, and they advertise constantly on every channel on *their* cable network which I have yet to comprehend the point of. The message is "get Charter", but in order to receive the message you must already "have Charter". Reminds me a lot of M$ the way they pound you with advertising, then raise the rates..