Are you a computer Moron?

[voidmain]

quote:Originally posted by doublefresh:
I worked as tech support for Dell 2 years ago. Our required solution to 80% of the problems was to re-install the operating system. This was not because the Operating sytem was flawed outrageously but because the callers were not bright enough to click on the right buttons to solve the problems.

It could take 15 minutes just to walk someone through clicking (start) -> (run) -> (msconfig)

People are stupid.

Last time I checked reinstalling the Windows operating system takes longer than 15 minutes. Maybe that's why they fired you. But here is a simple solution. Just create a web page that will reformat their hard drive when they click on a link:

http://slashdot.org/article.pl?sid=02/11/19/174214
http://www.jmu.edu/computing/security/info/iehot.shtml

[Bazoukas]

woopsy do, you have Windows handling 100 computers and it doesnt crash. Wooohooooo look ma i can ride a bike.

  How come Windows Server 2000 crashes when registration starts at my college? It did today, and it did again the previous semester. Open registration=Heavy traffic on the Network.

  The graphic arts students have to wait till tomorow untill they can bring back to life the database for them.

[Calum]

quote:Originally posted by doublefresh:
I worked as tech support for Dell 2 years ago. Our required solution to 80% of the problems was to re-install the operating system.

if you don't see anything wrong with this, then i cannot in any way begin to answer your queries, no matter how civil and well worded.

[HPC GUY]

Everyone has different expecineces using windows,and its not, this guys fault that its not crashing on him every so often, he must have a really good combination of hardware to pull that off. i see windows problems left and right here where i work and i know it blows, so lets not call him a windoid troll just yet, he needs to experience the horrors or multiple BSOD's before he can realize what crap pragramming they really have.

[doublefresh]

Thanks, and BTW I was not canned. I took the job to save cash for a vacation and quit a month later. My month long vacation to the west coast was beautiful. I drove my Jeep from Delaware to Portland Oregon and hung out with friends for a week then drove down to Tahoe California. I spent a week in Moab Utah mt. biking then another week in Michigan sailing. I began working for Dupont when I returned. I obviously don't use Dell as a reference and I certainly realize their support is terrible. I used them for quick cash and don't care because they are not much better than Microsoft when it comes to screwing people.

As far as the 15 minutes comment blow me

It would take some of them 30 minutes to type in a web address.

[hm_murdock]

I ran 95 on home-built hardware and it NEVER crashed. I ran OS/2 on the same hardware and it never crashed.

I upgraded to 98 and it crashed its ass off while OS/2 kept plugging away. Then came Red Hat 5, and it was badass for stability.

I went to NT 4 and it was rock solid, just like OS/2 and Linux, then I upgraded the hardware again, and everything was fine. Then I got 2000 Pro, and it was stable. Then I upgraded, ending up with some dubious hardware. 2000 would gimme BSODs all the time. Linux and NT 4 were fine.

I've had XP Pro running on my mom and sister's computers for a year with zero problems. I've had Mac OS X running for a year with no problems. My dad's had a file/print server running with Red Hat 6.1 since early 2000... not one hiccup. He also runs 2000 Pro on a Dell P2 350 and a Compaq Deskpro P2 450. He put XP Pro on a K6-2 550 'book and it's good.

I think we've gotten to the point where any OS is rock solid on the right hardware. I've seen XP be shit and be badass. I've seen OS/2 be super, then crap out suddenly when you change hardware. I've seen Linux do it. I've seen OS X be superfly on my iMac, but be a bitch on the G4 that I bought and sold within a month.

I still ain't got anything against XP aside from spyware. But I still hate MS. They might finally be hiring competent programmers, but they still need to DIE.

[Fett101]

[Stryker]

quote:Originally posted by bob:


Didnt know you could?

You need to enable the plugin. there are lots in  there.

[preacher]

quote:Originally posted by fett101:


Best check your IE security options then.

"Other people that had higher security settings on MSIE would not get the automatic download without first knowing about it. Those people would get a popup confirmation box that would ask for permission to download. The person could cancel the download."  [source

It is also possible that it was installed with some other shareware or freeware. Imesh and Kazaa often do that, even if you tell them not to.

[ November 17, 2002: Message edited by: fett101 ]

Damn your uptime is so high!!! Wow, you must be a God!!!! Oh well I can never compare to your almighty box.

sorry! X11 told me we had to link to all our images in case he's on dialup - send him a private message about it if you don't like it.

[ November 22, 2002: Message edited by: Calum ]

[lazygamer]

quote:
I worked as tech support for Dell 2 years ago.
Our required solution to 80% of the problems was to re-install the operating system. This was not because the Operating sytem was flawed outrageously but because the callers were not bright enough to click on the right buttons to solve the problems.
It could take 15 minutes just to walk someone through clicking (start) -> (run) -> (msconfig)

People are stupid.

I think it's because wind0ze problems can be complex sometimes. There is likely many a n00b that can re-install their OS if told exactly what to do, but they may get a little lost otherwise.
In fact re-installing an OS is easy, because you don't even have to format it or set up partitions, just install away!

Then there is people like me who aren't 1337 with their comp, but could solve almost ANY problem if you gave me guranteed to work step by step instructions. Even just on a piece of paper I could probably handle most problems. The problem is getting a problem solver who doesn't have problems solving your problems to write down really good how to solve your problems that you normally have a problem solving.  

[voidmain]

It's not the OS reinstall part that is that bad. It's having to reinstall all of your apps again, reconfiguring everything back to the way you liked it (good luck), etc, etc, etc... It shouldn't be this way, and doesn't have to be.

[lazygamer]

AGREED! Just out of curiosity, is it possible that you could set up Linux so that the entire OS is re-installed as if it were fresh, yet all your links and applications are intact? Of course that may be impossible, because "fresh" means getting rid of dead links and such, and you either have your old structure, or you have something fresh and clean. Or am I thinking too much like wind0ze?

[voidmain]

I believe you are thinking too much like Windows. To be honest I don't remember ever having to "reinstall" Linux in the last 8 years. That's the truth. But I also know more about Linux and UNIX than your average user so any problem I ever had I was able to recover from without a reinstall. But I also back up my stuff, which has the added side effect of making your system never crash. It will only crash if you don't have backups. This is covered in Computers 101.

[psyjax]

the MacOS never has these problems. You re-install everything stays intact. Only the system  is redone  

At leat in Classic, OSX may be diffrent now. Woulden't know, havent had to re-install it.

[shuiend]

hey i resent that none of us use AOL. i use it when i use windows. but it is b/c the damn ebay will not let me change my password without a credit card. but i do have cable internet so i really use that